Ateb now offers the convenience to know when your prescription is ready to be picked up at the pharmacy on your cell phone.
Talk to your pharmacist to join Ateb’s Pharmacy Alert program to receive a text message on your cell phone about your prescriptions. Once you have confirmed your enrollment into the program, you will receive notifications when your prescription is ready to be picked at your Ateb pharmacy.
To join, please see your pharmacist and ask about the Pharmacy Alerts program.
To join the Pharmacy Alert program, please see your pharmacist at your next visit. Your pharmacist will be glad to explain the program and set you up to begin receiving notifications about your prescriptions. A notification from Ateb will be sent confirming your enrollment in the program. Once enrolled, you will receive a text message when the pharmacy fills a prescription for you.
At any time you are enrolled in the program, you can receive additional support by replying to any Pharmacy Alert message with one of HELP, AIDE or INFO. Alternatively, you can send an email to email@example.com or talk to your pharmacist about the program.
To stop receiving messages:
To end your participation in the Ateb Pharmacy Alerts program, please use one of the following methods:
Standard message and data rates may apply. The account holder approves charges to appear on their wireless bill or deducted from their prepaid balance. Contingent upon service availability.
List of participating carriers: Bell, Fido, Koodo Mobile, MTS Allstream (currently operating as MTS), Rogers Communications Inc., SaskTel, Solo, TELUS (including Mike), and Virgin Mobile Canada.
This service is for Canadian customers only.
Q: How do I stop receiving Pharmacy Alerts?
A: There are two ways you can remove your cell phone number from the program. The best way to ensure that you are removed is to reply with one of STOP,ARRET to 62900. This will remove your cell phone number from the program. Every Pharmacy Alert message has this information at the end of the message. Ateb will send a confirmation that you have been removed from the program. Otherwise, you can talk to your Ateb pharmacist and ask them to change your profile to no longer send you the text notifications.
Q: Will a message go out every time I have a prescription ready to be picked up?
A: In general, yes. When any one of your prescriptions is filled, a notification will be sent to let you know it is ready to be picked up. If multiple prescriptions are filled within a short time, only a single message will be sent.
Q: I have enrolled my mobile number into the program, but am dropping off a prescription for my spouse; can I be notified when it is ready?
A: Yes, please inform the pharmacist when you are dropping off the order so your contact information will be used for this order.
Q: Will I be charged for joining the Ateb Pharmacy Alert program?
A: No, Ateb is providing the Pharmacy Alert program to our customers free of charge. Message and Data Rates May Apply. The account holder approves charges to appear on their wireless bill or deducted from their prepaid balance. Please contact your carrier for specific information relating to your plan.
Q: I enrolled in the program, but I don’t always get notified when my prescription is ready.
A: Some possible reasons for not getting a message include (but are not limited to) memory full on cell phone, out of network, weak signal, change in cell phone number, low balance, or cell phone off for extended time.
Q: How long will the program run?
A: Currently, there is no end date for this program but Ateb may, at its sole option, suspend or terminate the Ateb Pharmacy Alert program at any time.